Terms of service

1. Introduction

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Whimsical Express.

By accessing this website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

2. Legal Compliance

This website is operated in accordance with:

  • The Consumer Protection Act (CPA)

  • The Electronic Communications and Transactions Act (ECTA)

  • The Protection of Personal Information Act (POPIA)

Nothing in these Terms limits your statutory rights under South African law.

3. Products & Product Information

We sell handcrafted and natural products, including but not limited to:

  • Candles

  • Bath salts

  • Bath bombs

  • Essential oil products

  • Body care products

We strive to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours may vary slightly due to lighting or screen settings.

  • Handmade products may have minor natural variations.

  • We reserve the right to correct errors in pricing or descriptions at any time.

4. Health Disclaimer

Our products are made with natural ingredients and essential oils. However:

  • They are not intended to diagnose, treat, cure, or prevent any disease.

  • Always perform a patch test before using skincare products.

  • Discontinue use if irritation occurs.

  • Consult a medical professional if pregnant, breastfeeding, or under medical care before using essential oil products.

Use of our products is at your own risk.

5. Orders & Acceptance

An order placed on our website:

  • Constitutes an offer to purchase.

  • Is only confirmed once payment has been received and you receive order confirmation.

  • May be declined if products are unavailable or if there was a pricing error.

We reserve the right to cancel any order and refund the payment if necessary.

6. Pricing & Payment

  • All prices are listed in South African Rand (ZAR).

  • Prices include VAT where applicable.

  • Payment must be made in full before goods are dispatched.

  • We accept payment via [Insert payment methods].

We reserve the right to change prices at any time without notice.

7. Delivery

  • Delivery times are estimates and may vary.

  • We are not responsible for delays caused by courier companies.

  • Risk in the goods passes to the customer upon delivery.

Customers must ensure that the delivery address provided is correct.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and South African consumer protection laws.

Customers are entitled to:

  • A 6-month implied warranty on defective goods under the CPA.

  • A 7-day cooling-off period for online purchases under ECTA (excluding customised or hygiene-sensitive items).

Please refer to our full Return & Refund Policy for detailed procedures.

9. User Conduct

By using our website, you agree:

  • Not to misuse the website.

  • Not to engage in fraudulent activity.

  • Not to interfere with website security or functionality.

  • Not to submit false or misleading information.

We reserve the right to restrict access for users who violate these Terms.

10. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Designs

  • Text

is the property of Whimsical Express and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages.

  • Our total liability for any claim shall not exceed the purchase price of the product in question.

  • We are not responsible for allergic reactions where ingredients were clearly disclosed.

Nothing in this clause excludes liability where it would be unlawful to do so.

12. Privacy

We collect and process personal information in accordance with POPIA.

Personal information is used only for:

  • Processing orders

  • Customer communication

  • Marketing (where consent has been given)

We do not sell or share customer information unlawfully.

Please refer to our Privacy Policy for full details.

13. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will be posted on this page with a revised effective date.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

15. Contact Information

For any questions regarding these Terms:

Whimsical Express
Email: we.whimsicalexpress@gmail.com
Address: Louis Trichardt, Limpopo