Shipping policy

1. Shipping Areas

We currently deliver to addresses within South Africa.
International shipping is not available at this time.

2. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Custom or personalised orders may take 3–7 business days to process.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Costs

We use trusted courier services to ensure your products arrive safely.

Shipping costs are calculated at checkout and are non-refundable.

4. Risk & Title

  • Risk in the goods passes to the customer upon delivery.

  • Ownership of goods transfers to the customer once payment has been received in full.

  • Please ensure the delivery address is correct; we are not responsible for lost or delayed parcels due to incorrect addresses.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email or WhatsApp (if provided).

  • Please allow 24 hours for the tracking information to update.

6. Delays & Exceptions

  • While we aim to deliver within the estimated timeframe, delays may occur due to courier services, weather, or unforeseen circumstances.

  • We are not liable for delays caused by courier companies, postal services, or customs (if applicable).

  • If a package is lost during shipping, we will assist in tracing it with the courier, but replacement or refund may depend on courier insurance policies.

7. Damaged or Defective Items During Shipping

  • If your order arrives damaged or defective, please notify us within 48 hours of receiving the item.

  • Provide photographs of the damaged product and packaging.

  • We will arrange a replacement or refund in accordance with our Return & Refund Policy.

8. Contact Us

For any shipping questions or concerns, please contact:

Whimsical Express
📧 Email: we.whimsicalexpress@gmail.com